Expanded QAS Clinical Hub Opens in Kedron to Enhance State’s Emergency Response
The Queensland Ambulance Service Clinical Hub at Kedron has undergone an expansion to improve the state’s emergency response capability. According to the Queensland Government, the expanded facility is intended to provide easier access to health services and help ensure ambulances remain available for life-threatening emergencies.
The expanded QAS Clinical Hub is designed to reduce pressure on hospitals, keep ambulances available for emergencies, and ensure appropriate care for Queenslanders. Officials say the changes are expected to improve emergency response times, reduce unnecessary hospital visits, and increase the availability of frontline paramedics across metropolitan, regional, and rural areas.
The $8.31 million Clinical Hub, located at the Emergency Services Complex in Kedron, provides secondary triage and health navigation for people after they’ve called Triple Zero (000), including 66 new workstations.
The Clinical Hub is staffed 24/7 by a multi-disciplinary clinical team including senior paramedics, specialist doctors, registered nurses, mental health clinicians, social workers, occupational therapists, and physiotherapists.
Between July- December 2025, more than 33,000 patients received care through the hub without an ambulance being dispatched, preventing thousands of unnecessary hospital trips and ensuring ambulances are available for emergencies.
Minister for Health and Ambulance Services, Tim Nicholls, said the expanded hub and model of care represent practical steps to improve health service delivery. “This is about making sure ambulances are available for emergencies, heart attacks, strokes, serious trauma while still ensuring people get the care and advice they need,” Mr Nicholls said.
QAS Acting Chief Operating Officer David Hartley said the expanded Clinical Hub reflects current trends in emergency care delivery. “Triple Zero (000) is often the first entry point to the health system for Queenslanders in need, and we have a responsibility to navigate patients to the most appropriate care, and sometimes that means expert advice, mental health support, or connection to community and aged care services rather than an ambulance response,” Mr Hartley said.
“Every day, the QAS Clinical Hub supports around 1,800 Queenslanders. The expansion of this service means we can help even more people get the right care quickly, whether that’s clinical advice, community support or an ambulance when it’s truly needed,” he said.
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